Work
Work
Redesigning SAC's Import Tool
End-to-end feature redesign project to minimize the number of failed import jobs in SAP Analytics Cloud (SAC) and SAP Datasphere (DSP).
DISCLAIMER: Screens are hidden due to NDA restrictions.
Overview
Defining the Problem
The Problem
Import jobs were failing…
To understand the problem a bit better, put yourself in our friend Fred's shoes (scroll slowly ⬇️):
"A bulk of import jobs
were failing due to
poor UX and system
performance."
Current Import Dialog Experience in SAP Analytics Cloud
Current Import Dialog Experience in SAP Analytics Cloud
Context
SAP Analytics Cloud (SAC) is a cloud-based analytics platform from SAP that integrates business intelligence (BI), augmented analytics, predictive analytics, and enterprise planning into a single solution. It enables organizations to visualize data, analyze trends, and make data-driven decisions in real time.
SAP Analytics Cloud is one product that interfaces with other products within SAP's data and analytics ecosystem such as SAP Datasphere (DSP) and SAP Business Data Cloud (BDC).
A story in SAP Analytics Cloud.
A story in SAP Analytics Cloud.
Current Experience
The Current Design
Current Import Experience: "Crowded" and "Slow" Dialog
Customers using SAP Analytics Cloud and SAP Datasphere were filing complaints to our internal customer influence portal regarding how long the import processes took. A lot of our customers were importing 10,000+ objects in each import job, and the larger the import package, the slower it took. The overall design of the current import tool also lacked consistency with the Export tool and presented UX issues.
Current Import Experience in SAP Analytics Cloud
Current Import Experience in SAP Analytics Cloud
The Solution
New Import Experience in SAP Analytics Cloud
New Import Experience in SAP Analytics Cloud
Design Process
Reflection
Next Steps
Impact & Next Steps
As a result of the redesign initiative and the UX research project, here are some tangible changes:
Takeaways
What I Learned
Leveraging UX Research Can Influence Organization-Wide Changes
The main priority for SAC as a product was to transition it from the old Belize visual theme to the new and more modern Horizon theme to visually align with the rest of SAP's products. UX enhancement projects such as this redesign project were backlogged. Using UX research findings and data allowed us to gain stakeholder buy-in from PMs and development to prioritize it on the development roadmap.
Backend is UX Too
The main complaint from our users for the UX of the Import tool was the slow performance. To fix this issue, the front-end UI could not be changed much. However, as a UX Designer I was able to get creative and investigate the loading times for different table components within SAP's design system and chose the most efficient component with developers to improve the loading times.
Words That Work
While working with UX Writers, I learned how important UX copy was in helping users understand complex settings and for conveying more effective warning messages. I learned conveying information to the user was not only reliant on the way that components are laid out on the screen but also the text that accompanies these components.
Recognition
Praise
Feedback from the team
Apart from this specific project, whether it was for design work or organizing community events, here are a few select kind words from my wonderful friends and colleagues!
2024
William Lee
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© William Lee 2024